dreanjili Privacy Policy

1. Introduction

dreanjili ("we," "us," or "our") operates the online gaming platform accessible at dreanjili.one. We are committed to protecting the personal data of all individuals who interact with our platform, including registered players, prospective players, and visitors to our website.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you under applicable Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This policy applies to all personal data collected through the dreanjili website, mobile application, customer support channels, and any other dreanjili service. It should be read in conjunction with our Terms & Conditions.

2. Personal Data We Collect

2.1 Registration Data

When you create a dreanjili account, we collect the following information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

To comply with PAGCOR's Know Your Customer requirements and Philippine anti-money laundering regulations, we may collect:

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys national ID, SSS ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)
• Selfie photographs for identity matching purposes

2.3 Financial Data

When you make deposits or request withdrawals, we collect:

• Payment method details (GCash number, PayMaya number, bank account details, card details)
• Transaction amounts, dates, and reference numbers
• Account balance and transaction history

dreanjili does not store full card numbers or CVV codes. Card payment data is processed by PCI-DSS compliant payment processors.

2.4 Gaming Activity Data

We collect records of your gaming activity on the dreanjili platform, including:

• Games played, wager amounts, and outcomes
• Session duration and login/logout timestamps
• Bonus and promotion participation history
• Responsible gaming tool settings and usage

2.5 Technical Data

When you access the dreanjili platform, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session cookies and authentication tokens
• Platform interaction logs for security and fraud detection purposes

2.6 Communications Data

When you contact dreanjili's support team, we retain records of those communications, including live chat transcripts, email correspondence, and any documents or screenshots you submit as part of a support request.

3. How We Use Your Personal Data

dreanjili processes your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the dreanjili platform.
• Age and eligibility verification: To confirm that you meet the 21+ age requirement and are physically located in the Philippines, as required by PAGCOR.
• Payment processing: To process deposits, withdrawals, and refunds via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming patterns and proactively identify players who may be exhibiting signs of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with account-related issues.
• Platform improvement: To analyze aggregated, anonymized usage data to improve the dreanjili platform's performance, features, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

4. Legal Basis for Processing

dreanjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the dreanjili Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, tax regulations, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1 Service Providers

dreanjili shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (GCash, PayMaya, card networks), KYC and identity verification providers, cloud hosting and infrastructure providers, fraud detection and cybersecurity vendors, and customer support software providers. All service providers are contractually bound to process your data only on dreanjili's instructions and to maintain appropriate security standards.

5.2 Regulatory Authorities

dreanjili is required by law to share certain player data with PAGCOR and other Philippine regulatory and law enforcement authorities upon lawful request. This includes transaction records, identity verification data, and gaming activity logs where required for regulatory oversight, anti-money laundering investigations, or other legal proceedings. dreanjili will not disclose data to authorities beyond what is legally required.

5.3 No Sale of Personal Data

dreanjili does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing companies. Your data is not a product. We share it only to the extent necessary to operate the platform and comply with our legal obligations.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of dreanjili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit the dreanjili platform. They allow the platform to recognize your device, maintain your session, and remember your preferences across visits.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymized data about how players interact with the dreanjili platform, helping us identify and fix performance issues.
• Preference cookies: Used to remember your language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Used to understand aggregate usage patterns on the platform. Data collected is anonymized and not linked to individual player profiles.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings or through the dreanjili cookie preference center. Note that disabling essential cookies will prevent you from logging in and using the platform. dreanjili does not use third-party advertising or behavioral tracking cookies.

7. Data Retention

dreanjili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data: Retained for a minimum of five years following account closure, as required by PAGCOR licensing conditions and AMLA regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in compliance with Philippine tax and financial reporting requirements.
• Gaming activity logs: Retained for a minimum of three years for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for two years from the date of the last interaction, unless a longer retention period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one year thereafter as evidence of consent.

Upon expiry of the applicable retention period, dreanjili will securely delete or anonymize your personal data in accordance with our data destruction procedures.

8. Data Security

dreanjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• TLS encryption: All data transmitted between your device and dreanjili's servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Data encryption at rest: Sensitive personal data stored in dreanjili's databases is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to dreanjili staff and service providers who have a legitimate need to access it. All access is logged and audited.
• Two-factor authentication: dreanjili supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: dreanjili conducts regular penetration testing and security audits of its platform infrastructure.
• Incident response: dreanjili maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act.

While dreanjili takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dreanjili:

• Right to be informed: The right to know what personal data dreanjili collects about you and how it is processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data dreanjili holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data, subject to dreanjili's legal retention obligations under PAGCOR regulations and AMLA.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe dreanjili has violated your privacy rights.

To exercise any of these rights, please contact dreanjili's Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

10. Children's Privacy

The dreanjili platform is strictly intended for individuals aged 21 years and above. dreanjili does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to PAGCOR as required.

If you are a parent or guardian and believe that a minor has registered on the dreanjili platform, please contact us immediately at [email protected] so that we can take prompt action.

11. Third-Party Links

The dreanjili platform may contain links to third-party websites or services, such as payment provider portals. dreanjili is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit. This Privacy Policy applies solely to data collected by dreanjili through the dreanjili platform.

12. Updates to This Privacy Policy

dreanjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When we make material changes, we will notify you by email or by posting a prominent notice on the dreanjili platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the dreanjili platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the platform and may request account closure by contacting our support team.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or dreanjili's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related inquiries within 15 business days.
• Live Chat: Available 24/7 through the dreanjili platform for general support queries.

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.